Shipping policy

At Shop Grow More, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
Return Eligibility:
We accept returns within 7 days of delivery, only under the following conditions:
Item is damaged, defective, or incorrect
Item is unused, in original packaging, and in the same condition as received
Non-Returnable Items:
Due to hygiene and safety reasons, the following items cannot be returned:
Skincare and beauty products once opened or used
Personal care items
Items purchased on sale or clearance
Proof Requirement:
To request a return or refund, customers must contact us within 48 hours of delivery and provide clear photo or video evidence of the issue.
Refunds:
Once your request is approved, refunds will be processed to the original payment method
Please allow 5–10 business days for the refund to appear in your account
Exchanges:
We do not offer direct exchanges. If eligible, a refund will be issued instead.
Order Cancellation:
Orders can only be cancelled within 12 hours of placing the order. After this, orders are processed and cannot be cancelled.
Non-Refundable Situations:
We do not offer refunds or returns for:
Change of mind
Incorrect size or product selection
Minor color differences due to lighting/screens
Shipping delays outside our control
Important Note:
Customers are responsible for providing the correct shipping address at checkout. We are not responsible for lost or undelivered orders due to incorrect address details.
By placing an order with Shop Grow More, you agree to this policy.